IG trading platform status
All Systems Operational

About This Site

Welcome to the IG platform and system status page. Here you can see the current state for our main trading platforms and systems. Need further help? Visit ig.com to contact our Trading Services team.

Web platform Operational
Mobile apps Operational
ProRealTime charts Operational
MT4 Operational
L2 Dealer Operational
Trading Operational
Deposits and withdrawals Operational
APIs Operational
Demo accounts Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 20, 2019

No incidents reported today.

Sep 19, 2019

No incidents reported.

Sep 18, 2019

No incidents reported.

Sep 17, 2019
ProRealTime Charts issue with ASX shares
Resolved - This issue is now resolved.
Sep 17, 04:44 UTC
Investigating - We have multiple reports of ASX shares not streaming data within ProRealTime charts. We are currently investigating this issue.
In the meantime, if you want to view charts for ASX shares, please use the IG trading platform.
We're sorry for any inconvenience caused.
Sep 17, 01:57 UTC
Sep 16, 2019
Issues accessing demo accounts
Resolved - This incident has been resolved.
Sep 16, 16:25 UTC
Investigating - Some clients are unable to access their demo account from My IG, we're currently investigating. This does not impact live accounts.
Sep 16, 15:08 UTC
Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019
Issues closing positions
Resolved - This incident has been resolved.
Sep 11, 15:37 UTC
Monitoring - Issues closing positions have now been resolved, and we're monitoring the situation.
Sep 11, 14:22 UTC
Investigating - Some clients are experiencing issues closing positions. Please call if you need to deal: 0207 896 0079.
Sep 11, 14:09 UTC
Issues last week
Resolved - This incident has been resolved.
Sep 11, 14:10 UTC
Monitoring - All platforms and apps are operational. We're extremely sorry for the issues experienced last week, and any difficulty reaching us. We're working tirelessly to answer your queries as soon as possible. If you're still experiencing issues on your account, please call or email, we're here to help.
Sep 9, 08:23 UTC
Sep 10, 2019

No incidents reported.

Sep 9, 2019
Issues closing positions
Resolved - This incident has been resolved.
Sep 9, 08:22 UTC
Monitoring - All platforms and apps are operational. We're extremely sorry for the issues experienced yesterday, and any difficulty reaching us. We're working tirelessly to answer your queries as soon as possible. If you're still experiencing problems closing trades, please call or email, we're here to help.
Sep 6, 07:57 UTC
Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019
Issues closing positions
Resolved - This incident has been resolved.
Sep 6, 07:57 UTC
Update - All platforms and apps are operational. We're extremely sorry for the issues experienced yesterday, and any difficulty reaching us. We're working tirelessly to answer your queries as soon as possible. If you're still experiencing problems, please call or email, we're here to help.
Sep 6, 07:46 UTC
Update - All platforms and apps are operational. We're extremely sorry for the issues experienced earlier, and any difficulty reaching us. We're working tirelessly to answer your queries as soon as possible. If you're still experiencing problems, please call or email, we're here to help.
Sep 5, 18:44 UTC
Monitoring - We've implemented a fix and are monitoring the issue. Trading should be up and running, but please call us if you continue to experience any issues.
Sep 5, 13:37 UTC
Update - We're continuing to investigate this at the highest priority. Please call us only if you need to close a position. If you experience problems reaching us, please retry and we'll answer your call as soon as possible.
Sep 5, 13:31 UTC
Update - We're continuing to investigate this at the highest priority. Please call us only if you need to close a position. If you experience problems reaching us, please retry and we'll answer your call as soon as possible.
Sep 5, 12:58 UTC
Update - We're continuing to investigate this at the highest priority. Please call us only if you need to close a position. If you experience problems reaching us, please retry and we'll answer your call as soon as possible.
Sep 5, 12:39 UTC
Update - We are continuing to investigate this issue.
Sep 5, 12:19 UTC
Update - We're continuing to investigate this issue, please call only if you need to deal.
Sep 5, 12:00 UTC
Update - We're continuing to investigate this issue, please call only if you need to deal.
Sep 5, 11:53 UTC
Investigating - Some clients are experiencing issues closing positions via our platforms. Please call if you need to deal: 0207 896 0000.
Sep 5, 11:33 UTC
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