Issue viewing open positions on Live Accounts

Incident Report for IG

Resolved

This incident has been resolved.

Posted Aug 06, 2022 - 20:28 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 06, 2022 - 10:24 UTC

Update

We are continuing to investigate this issue.

Posted Aug 06, 2022 - 08:49 UTC

Update

We are continuing to investigate this issue.

Posted Aug 06, 2022 - 08:02 UTC

Investigating

We’re currently investigating reports of an issue viewing and editing open positions on the platform and mobile apps.

We apologize for any inconvenience and will post another update as soon as we learn more.

Posted Aug 06, 2022 - 07:59 UTC

This incident affected: Web platform, Mobile apps, IG charts, Trading, My IG, ProRealTime charts, MT4, L2 Dealer, and APIs.