Some clients cannot access ProRealTime charts

Incident Report for IG

Resolved

This incident has been resolved.
Posted Feb 19, 2026 - 06:56 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 19, 2026 - 06:10 UTC

Investigating

We are currently experiencing an issue with ProRealTime (PRT) that is impacting some users. Please note that you can still log in to the IG Web Trading Platform and Mobile App to manage your positions, including opening and closing trades.
Posted Feb 18, 2026 - 23:52 UTC
This incident affected: ProRealTime charts.