Issue with SMS or Email Authentication codes.

Incident Report for IG

Resolved

This incident has been resolved.

Posted Oct 30, 2026 - 03:36 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 30, 2026 - 02:33 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 30, 2026 - 02:28 UTC

Update

We are continuing to investigate this issue.

Posted Oct 30, 2026 - 01:50 UTC

Investigating

We are currently aware of an issue where clients are unable to receive SMS or Email Authentication codes.

We're investigating now at the highest priority. If you need to deal, please call 61 (3) 9860 1734 (AUS), +65 6390 5118 (SG), +44 207 896 0079 (UK)

Posted Oct 30, 2026 - 00:50 UTC

This incident affected: Login.